Our plain-language terms, including the 5-year limited workmanship warranty.
Book Online Call (647) 334-1234Plain-language version | October 2026
If we give you a time estimate, we will do our best to finish on or before that date. Weather, the season, trade availability, and other unforeseen circumstances can shift the timing. Quality always comes before speed.
Our quote is a fixed price, not an hourly rate. Whether we finish early or late, the full amount is due when the project is complete, as set out in the contract.
Deposits are non-refundable. When you book, we reserve our crews' time and dates and incur planning and administrative costs.
Progress payments may be required according to the contract specifications, if the project is completed in stages, or if the project is delayed while in progress for any reason.
Full payment is due when the project is complete. Balances outstanding for more than 30 days will attract interest at 12% per year, calculated monthly.
Final payments made by credit card are charged upon project completion.
We do not perform extras or add-ons unless your quote is expanded in writing, or you accept the extra online, before the work is done.
We do not touch anything involving electrical, plumbing, or structural work.
Work cannot start until you have chosen and submitted all colours and materials. Colour choices are final once submitted — changing them later will cost extra for labour and materials, depending on what was already ordered and completed.
Unless stated otherwise, our quotes include 1 or 2 coats of paint. Very light or dark colours, or accent walls, may need extra coats, which carry a surcharge.
Up to 5 colours are included for an entire house interior. Choosing more than 5 colours carries a surcharge.
We only pressure-wash when surfaces are in abnormally poor condition. We take extra care with the equipment, but we are not liable for damage to areas caused by pressure washing.
Please move your own furniture, artwork, appliances, and personal possessions. If we need to move items during the job, we assume no liability for any damage to them.
Our quotes include standard preparation (levels 1 and 2): standard filling, plaster patching, caulking, and spot priming where needed. They do not include heavy preparation (levels 3 and 4) or restoration work such as skim coating, taping, flattening nail pops, or fixing drywall creases and bulges. That level of work requires a completely separate quote.
Exterior quotes include basic preparation: basic scraping, feather sanding, caulking, and priming where needed. They do not include smoothing out paint edges, filling 'alligator'-type cracked surfaces, smoothing siding or other flat surfaces, or restoring areas that have clearly been painted many times over several years.
When we use a paint-and-primer-in-one product, separate spot or full priming is not needed.
If other trades damage our completed work and we have to repaint any item two or more times as a result, the extra repaints are charged to the client.
We assume trim and doors are supplied pre-primed. If bare wood or poplar is installed, a surcharge on top of the quoted price will apply.
We include a 5-year limited warranty against paint failure. The warranty covers peeling, flaking, or paint coming off any surface we painted — including orange-peel texture defects, flashing (uneven sheen), and insufficient coverage from our workmanship — and we will repair such failures at no charge to you. The warranty does not cover paint cracks caused by house shifting, settling, or structural movement on new construction, including cracked caulking or plaster from building movement or temperature changes. Also not covered: paint fading; rust bleeding through paint; floors, steps, treads, and railing handles (foot-traffic areas); scuffing from normal wear and tear; pre-existing rotted wood; sap or knots bleeding through wood; horizontal surfaces where water regularly pools, such as sills; or paint supplied by the client.
Simplified for readability. The signed contract and its specifications remain the governing agreement for your project.